Please be sure, you are ordering the correct item, take attention to specific shipping time quotes on our website, different for each unique mailbox.
You may return your order for a refund so long as it is in new, resalable condition within thirty (30) days of Primary receipt, under the conditions noted below.
All parts, packaging materials, original cartons, and instruction materials must be included. Items such as all CBUs, all Masonry and Column Mailboxes, all Courier Boxes, all Letter Boxes, all Mail Chests, all Collection Boxes, all Rural Mailboxes, all Letter Boxes, all Mailbox and Post Systems, all Drop Boxes, all Posts, Locking Inserts and Accessories, all Manchester -Qualarc, all Special Lite, all Salsbury, all DVault, all Allux products
will incur a 30% Restocking Charge.
Please note that all Custom Fabricated orders including all Letter Locker mailboxes, all Fort Knox mailboxes, all Bulk Orders - e.g. address plaques, all customized Drop Boxes, are non-returnable unless defective. Mailboxes with Custom Addresses installed are not eligible for refund because they are not in new, resalable condition, and cannot be sold as open box item.Custom construct, or modify mailboxes, addressed mailboxes or plaques are therefore non-returnable.
When selecting a custom addressed mailbox or address plaque, please avoid typos.
Items returned with damage, missing parts or packing materials, or without a Return Merchandise Authorization Number, are not reliable for refund at the discretion of Steel Mailbox Company LLC.
All returns must have a Return Merchandise Authorization Number, so please contact us by email before returning any item. Please include your Primary receipt - print out of your Invoice which you receive at the time you placed your order online.
Refund includes the cost of merchandise minus 30% Restocking Fee and don't include shipping expenses either coming or going unless such merchandise is defective.