Frequently Asked Questions

Customer Service Steel Mailbox Company

Customers Questions, Suggestions, Informations about Steel Mailbox Company Mailboxes and Accessories

Questions? Suggestions?

Here are answers for most frequent questions.

Q: How long will it take to receive my mailbox and post?

A:  Your order is processed as soon as it is received.  Delivery times vary with each mailbox or post product.  In-stock orders will be shipped on an ASAP basis.  Most mailbox products are shipped factory direct to reduce overall costs by avoiding double shipment.

 Following are typical shipping times for some of our products (how long it takes be be shipped out the door): Turnaround times posted below or elsewhere on this website are not guarantees, rather they are estimates based on historic performance by each manufacturer’s product and model.

    Heavybilt Mailboxes and Posts - On average, recent shipping turnaround times have been one to two weeks, with some orders taking longer than this, and other orders shipping out within a few days of ordering.  Shipping times are much improved over past years. FOB Huron, OH

    Fort Knox Mailboxes - These massive mailboxes are currently being built and shipped much faster than historically.  Allow at least two weeks for most orders to ship.  Some basic models can ship in a few days, from Grants Pass, OR.

    Oasis- 2-7 days; addressing allow for 2-3 additional days.  FOB Carson, CA Architectural Mailboxes - 2-7 days; addressing allow for 2-3 additional days. Carson, CA

    Letter Locker - 3 to 4 weeks, unless on back order or custom fabrications.  Address plaques take about a week longer.  Duplicate Medeco Keys take 4 weeks.

  Maximum Letter Lockers, Aluminum, and Stainless Steel Letter Lockers are custom fabrications which take 3 to 4 weeks or more.  FOB Apple Valley, CA

  Mail Chest, Roadside Security, Classic Rural, Currier, Letter Box, Mail House, Modern, Masonry - 1 to 7 days.  FOB Los Angeles, CA

    Mail Gator Mailbox - 2 to 3 business days, FOB Florida

    Victorian Mailboxes- ship on average within two days to one week of receipt of order. FOB Los Angeles

    Pedestal Drop Boxes - each one is fabricated as ordered. Shipment can be anywhere from two weeks to four weeks.  Custom Options take longer than non-custom Drop Boxes.  FOB LA

    CBU’s - strong demand sometimes delays orders.  Currently ships in 2 to 5 business days for Salsbury CBU’s. 

    Cast Address Plaques - each one is custom made; allow 3 to 4 weeks to ship.  FOB LA

    Signature Series Address Plaques - Approximately two weeks.  FOB Los Angeles, CA

        dVault - one to two days by common carrier on average.  FOB Colorado Springs, CO

    Special Lite Mailboxes and Posts - ship in three to four weeks.  FOB Loyalhanna, PA

    Qualarc Manchester - ships from California in approximately one week